Survey Builder
Build multi-step surveys with 9 question types: NPS, CSAT rating, multiple choice, text, dropdown, yes/no, and more. Branch logic guides respondents based on their answers.
Autopilot Distribution
Target CRM contact lists and tags as recipients. Surveys go out automatically on a schedule to the right segment — no manual export/import.
AI Response Analysis
After responses come in, ask the AI to identify common themes, sentiment trends, and key insights. Get a clear picture of what respondents are telling you without reading each one individually.
CSAT & NPS Templates
Pre-built CSAT and NPS templates. Fire automatically after a support ticket is resolved or a calendar meeting ends.
Response Analytics
See response rates, completion rates, and aggregate answers with charts. Export individual responses for deeper analysis.
CRM Field Updates
Survey answers can update CRM contact fields automatically — NPS score, customer tier, product interest — keeping records current without manual data entry.
Low Score Escalation
Low CSAT or NPS scores trigger automatic escalation workflows — creating a support task, notifying the account manager, or flagging the contact in CRM.