Embeddable Widget
Add one script tag to any website or web app. The branded chat bubble appears instantly, no other setup required.
Sales & Support in One
The same agent fields pre-sales questions for prospects and support questions for customers — answer product, pricing, and how-to questions around the clock.
Smart Knowledge Search
The AI searches your knowledge base to find the most relevant information before answering. Responses are grounded in your actual content, not made up.
Multiple Knowledge Sources
Connect your Help Center, support ticket history, external URLs, uploaded documents, or write Q&A pairs manually.
URL Crawling
Point the agent at any website and it crawls and indexes the content automatically. Keep it current with scheduled re-indexing.
Streaming Responses
Responses stream in real time, word by word. Users see the answer forming immediately — no waiting for a full response.
Handoff & Escalation
When a visitor needs a person, the agent hands off — capture a sales lead, open a Support ticket, send an email, or show a link — whichever you configure.
Conversation History
Sessions persist across page reloads. Returning visitors pick up where they left off.
Automation Analytics
See how many conversations the agent resolved on its own versus handed to a person — measured over finished conversations, so the number does not sag just because you are busy right now.
Sentiment Analysis
Every finished conversation is scored from frustrated to delighted, judged on how it ended rather than how it started. Watch the trend, not just the average.
Topics & Trends
Conversations are grouped into topics automatically, and compared against the previous period — so you can see what people started asking about this week. A busy topic your Help Center barely covers is the next article to write.
Smart Closing
Conversations close when the customer confirms their question was answered, when the agent reaches a natural end, or after an idle timer you set. Each reason is recorded, because "they said it worked" and "they stopped replying" are not the same result.
Per-Agent Handoff Inbox
Each agent has its own queue of conversations waiting on a person, unassigned first, with a live count so nothing sits unattended.
Brand Customization
Set the agent's name, tagline, welcome message, colour, and widget position to match your brand exactly.